AI POWERED VOICE BOTS
The technological developments today have taken up a high speed. It affects our lives and has given a totally different shape. Due to these rapid technological advancements the users today have become very demanding and wants quick and tailored services. People have already been using voice search devices at least once a day. As voice recognition technology continues to prosper and services continue to be added, more consumers are expected to shift from the traditional communication to the voice engagement.
Powered by artificial intelligence (AI) and natural language processing (NLP), CIL’s Voice Bots are designed to simulate natural conversational patterns. Introduce your audience to this unique voice enabled platform that offers human-like conversations on mobile. This can be further categorized into two types – visual response or response via voice only. Voice recognition bot offers new ways for personalization and enhancing engagement for companies where such technology does a lot more than the traditional approach.
Advantages
The consumers these days have been using voice assistants in almost all their daily activities like from playing music to shopping for everything. Using the voice enabled services has helped in making the communication more convenient, accessible and simpler for the consumers. It’s a must have solution for those who cannot read or have trouble in understanding different navigations. Some of its highlights are:
Voice Mode Communication
Voice is the most natural mode of communication, voice bot therefore becomes the most preferred mode of communication owing to its ease of use.
Seamless Recognition
Our bots use natural language processing and are skilled to understand common expressions. This lets your user speak naturally, instead of restricting them to “yes” or “no” responses.
Real-time Processing
Our voice bot starts processing your speech as soon as users start speaking and prepares responses while they speak. How does this help? Our bots reply instantly when your user stops speaking, with zero unnatural gap.
Improved efficiency
Voice helps in consolidating various features of the users’ necessities like reminders, appointment bookings, tickets etc. All this is done with a human-like interaction. This leaves less space for human errors and increases the efficiency.
Reduce User confusion
Voice bots can help in minimalizing the users confusion, caused by using technical terms and jargons. The process can be simplified by explaining the complex terms and taking the users through a step by step journey.
Application Areas
Many companies still view IVR as an easy and convenient option to communicate with users especially in media dark areas. But in doing so, they miss its real value - improved customer service. A well designed interactive voice response system is fast, convenient and personalized. It drives customer satisfaction and saves time. Using voice, user can connect with voice bots, micro apps and back-end systems. Companies can now welcome conversational IVR, which uses Natural Language Processing (NLP), to let a bot understand spoken requests. Here are some applications of Voice Bots:
Intelligent Virtual Assistant
An automated service through which user talks to the system instead of the usual DTMF inputs.
Mass Survey & Feedback Mechanism
Conduct automated voice integrated surveys and gather maximum response from the user.
Lead Generation & Qualification
Voice bot is an ideal and efficient medium for sector specific lead generation & qualification.
Consumer Profiling
Enrich your consumer base by continuously updating the consumer profiles through call navigation and preferences.
Training
Companies can conduct offline voice integrated training for internal team, schools, colleges etc and ensure that a wide range of audience are benefited through Voice Solutions.
THE EXTRA MILE YOU ACHIEVE WITH US
Cosmic Information & Technology Ltd. Is an industry leader in voice-based offerings. Cut down those long, boring IVR menus and upgrade to our unique and independent voice bots to naturally converse with your customers. Conduct feedback surveys faster & more naturally using voice bots in place of IVR's.
Success Stories
Godrej Initiates Voice Recognition based English Learning Platform “Pathshala”
Godrej’s Objective:
Godrej wanted to reach out to the market of UP and Bihar with a unique concept for kids through which they get to learn English language and also explore the unique features of its products.
CIL’s Solution:
The rural marketing structure is not uniform in all parts of the country. The type of structure prevalent in a particular State or Region depends on various factors like the state of development of agriculture, condition of transport and communication facilities, purchasing power of population, etc.
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Ford’ First of Its Kind – Online Test Drive Platform
Ford’s Objective:
Brand was looking for a unique concept which was never tried before. Due to strict schedule of corporates, it was looking for a “never tried before” concept which would influence users to opt for a test drive from their desks.
CIL’s Solution:
CIL designed an interactive webpage design with our voice recognition algorithm. Our core team managed entire campaign with online reporting to give details of consumers accessing the web page for further brand engagement.
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Nokia Lumia Launch
About the Campaign:
The campaign was launched in the selected multiplex movie theaters in Delhi to highlight night-vision feature of Nokia Lumia phone. In the campaign, the audience coming to watch the movie was engaged to highlight the phone feature. In the intermission time, one actor from the main screen who is stuck in a basement area gives a call randomly to one of audience.
CIL’s Solution:
Over the call, the actor clicks photo of dark basement from his Nokia Lumia Phone and ask for help by asking direction to move – left / right. As per the voice command from audience, the actor will go and finally comes out of basement by the help of user seating in multiplex.
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