CIL VOICE

CIL Voice provides end-to-end voice solutions, covering all telecom circles across India.

 

Out Bound Dialing (OBD)

CIL Voice - Outbound Dialing is a high speed interactive - informative solution to reach out to customers with pre-recorded messages in their preferred language on their land line or mobile.

CIL has a standard data centre. CIL hosts the out bound servers & applications on behalf of the client. CIL Voice provides GUI support to their clients to view & analyze detailed reports.

CIL Voice also provides the additional features like script writing & multi language professional voice recordings to their valued customers.

 

In Bound Dialing (IBD)

CIL Voice - Inbound Dialing is a solution for enterprises & corporate clients for capturing leads, conducting survey, for registration and for Opt In marketing. Similar to OBD, IBD is an interactive & informative voice Solution with server hosting facility.

On dialing, the user receives pre-recorded message with or without interactive options.

CIL voice captures user's MO along with time stamp, duration, and interactive keys and shows them as a report through online GUI.

Voice Code is a 10 digit or toll free number. When this voice code is mapped with CIL's Voice resource, it allows the end user with dial in facility. Based on the voice code, the category & commercials for the same will be defined.

Call Patching is the facility through which enterprise can handle huge amount of call load or simply handle their call load without setting up the call centre. There are two types of call patching available.

• When enterprise is having a large data that is to be catered, then CIL Voice dialer, dials out to customer, engages him on IVRS. In the same way it dials out to enterprise agents (first available agent) and then simply the call patches between both the participants.

• When enterprise is having an event and expecting the large call flow, they can simply cater them by engaging their sales force. Customer dials in CIL Voice code, it engages customer on IVRS, while dialed out to enterprise agents (first available agent) and then simply the call patches between both the participants.

 

Enterprise Voice Portal Solution (EVPS)

EVPS is the master solution of CIL Voice. One can define EVPS as the complete voice solution, which is a combination of Voice code, IBD, OBD & Call Patching.

EVPS is a phone technology that allows the server to detect voice and touch tones of normal phone call. The EVPS can respond with pre-recorded or dynamically generated audio to further direct callers regarding how to proceed. EVPS can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Once constructed, EVPS generally scale well to handle large call volumes.